- Variation: what causes it, and how to
communicate and control it
- Data Collection: what it is, why you need to
do it, what the 2 types of data are, and how to collect data
- Check Sheets: what they are, why you use
them, guidelines on how you design them, and some examples
- Process Flow Chart: a "map" of a process
- Pareto Chart: represents problems or
opportunities in order of descending magnitude or frequency
- Run Chart: a time plot that shows variation
over time
- Histogram: shows the distribution or
dispersion of measurements according to the frequency with which they occur
- Correlation Chart: illustrates the
relationship between two variables
- Cause & Effect Diagram: gathering and
organizing opinion data to point to potential causes to a problem
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